Anthem Claim Management is a third party administrator providing damage and loss claim processing and associated support services for Household Goods Carriers. For over 10 years Our team of seasoned professionals has been working with Household Goods Carriers and their customers to administer and resolve moving related claims and service related issued since.  

The Services Available Include

Claim Administration for Basic Valuation and Full Valuation claims

  • Primary point of contact for your customers during the claim process
  • Qualified analysts certified by the American Moving & Storage Association (AMSA)
  • Knowledgeable and helpful support staff
  • Quick and effective claims processing

    Customer Service Administration

  • Primary point of contact for customer service related issues
  • Conflict mediation
  • CS Report and recommendations

    Dispatch Administration

  • Primary point of contact for delivery related updates
  • Communicate updates via email and social media to your customers
  • Explanation of delivery windows, reasonable dispatch and delayed delivery

    Expert Advice

  • Federal Regulation ( USDOT, FMCSA, STB)
  • State Regulation (PUC, TXDOT)
  • Carrier responsibility and liability
  • Surface Transportation Board communications
  • Post claims Arbitration
  • Legal compliance and documentation support

    DOT Audit Support

  • Claim Registry of all claims processed by Anthem Claim Management
  • Document retention and short term storage

    Official and Legal Inquiries

  • Professional correspondence for inquiries from the USDOT, AMSA, CAPUC, State Attorney General, BBB, etc.
  • Professional correspondence in response to inquires from attorneys with information on the limitations on carrier liability and the applicable federal statutes

    Credit card disputes & check retrieval

Get a quote now!